Fair use and billing

Try it before you commit

Every plan starts with a three-day trial. It runs your first check within a minute of setting up a workspace, so you see your own numbers on your own domain before the first payment is taken. A card is required to start the trial, and you can cancel from the console at any point during it without being charged.

Cancelling

Cancel from your console at any time. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then. You will not be charged again.

We do not pro-rate a partly used period. Cancelling in the middle of a month or a year stops the next charge; it does not refund the current one.

Subscriptions are non-refundable

Because the trial lets you see the product working on your own site before you pay, paid periods are final and non-refundable once they begin, other than in the cases listed below. This keeps the price where it is rather than pricing in abuse.

What we do refund

We will issue a full refund in these circumstances:

• Technical failure. Our system could not run your checks for a sustained part of the period and we could not put it right.
• Duplicate charge. You were billed twice for the same period.
• Unauthorised payment. Your payment method was used without your authorisation, subject to verification.

Email contact@greaterthanservices.com within 7 days of the charge with your transaction reference and a description of the issue. We reply within 2 business days.

Your data if you stop paying

Your stored runs stay readable for 7 days after a plan lapses, and nothing new is run or spent in the meantime. You keep the record you have built rather than losing the history because of one missed month. After those 7 days the workspace and its stored answers are deleted and cannot be recovered, so export anything you want to keep before then.

Chargebacks

We would much rather sort a problem out directly than have you dispute it through your bank. Raising a chargeback without contacting us first may result in the account being suspended. Email contact@greaterthanservices.com first and we will normally reply within 24 hours.

Contact

Questions about billing or this policy? Email contact@greaterthanservices.com.